Two-way PMS integration
Bookings, changes, cancellations and charges stay in sync with the hotel system.
Hotel & resort spas
The best spa software for hotel and resort spas.
Klickbook by Milano Software is spa management software built for hotel and resort spas. It connects two-way with the hotel property management system so treatments post straight to the guest folio, keeps one guest profile across hotel and spa, and combines booking, POS, packages and reporting in one cloud platform.
Who it is for
- Hotel and resort spas that charge treatments to the room
- Properties running Oracle Opera, Infor HMS, Maestro, Cloudbeds or WebRez
- Spa directors who report wellness revenue alongside rooms revenue
- Hotel groups standardising spa operations across properties
Problems it solves
- Manual room charges
- Charges post to the folio in real time, so there is no end-of-day reconciliation.
- Guests unknown to the spa
- In-house guests are recognised from the PMS with stay dates and preferences.
- Empty slots during low occupancy
- Yield pricing and online booking fill quiet periods for in-house and local guests.
- Separate reports per system
- Spa revenue rolls up next to rooms revenue for clear property performance.
Key features
Room charge posting
Verify the guest and post treatments and retail to the room folio instantly.
Guest 360 profile
History, preferences, allergies and spend in one profile across hotel and spa.
Packages & day passes
Sell treatment, facility and dining packages with clear revenue splits.
Online booking
24/7 booking from the hotel website, confirmation emails and in-stay offers.
POS & payments
Retail, gratuities, gift cards and split payments in one checkout.
Integrations
Certified two-way integration with Oracle Opera, Infor HMS, Maestro, Cloudbeds and WebRez. See the PMS ecosystem page for what each connection supports.
See the PMS ecosystemHow setup works
Every rollout starts with a short scoping call. We map your treatment menu, rooms, staff and payment flows, configure the platform, migrate client and gift card data, train your team, and stay with you through go-live. Pricing is quoted per location after that call.
Questions & answers
Hotel spa software: common questions
Does Klickbook integrate with Oracle Opera?
Yes. Klickbook offers certified two-way integration with Oracle Opera, as well as Infor HMS, Maestro, Cloudbeds and WebRez. Spa charges post to the guest folio in real time.
Can hotel guests charge spa treatments to their room?
Yes. Staff verify the in-house guest from the PMS and post treatments, retail and gratuities directly to the room folio at checkout.
Can one system run spas across several hotels?
Yes. Head office can share treatment menus, pricing and reporting across properties while each spa keeps its own rooms, staff and hours.
Is Klickbook cloud-based?
Yes. Klickbook runs in the cloud and works in a web browser on desktop, tablet and phone, so there are no local servers to maintain.