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Find practical guidance for your Klickbook platform or send a request directly to the Milano Software support team.
Help articles
Browse practical guides
Getting started
Getting started with Klickbook
A practical checklist for configuring your locations, team, services, and first bookable day.
Read articleBookings
Manage bookings and availability
Keep appointment availability accurate while managing changes, resources, deposits, and waitlists.
Read articlePayments & gift cards
Payments, refunds, and gift cards
Understand secure payment capture, refunds, gift-card sales, and redemption reporting.
Read articleGuest communication
Guest confirmations and messages
Configure confirmations, reminders, and operational messages without overwhelming guests.
Read articleReporting
Daily operational reporting
Use daily reports to review revenue, utilization, booking sources, and exceptions across locations.
Read articleIntegrations
PMS integration troubleshooting
What to check when guest profiles, room details, charges, or reservation status do not synchronize as expected.
Read articleSecurity
Account access and security
Manage sign-in, multi-factor authentication, roles, and safe access changes for your team.
Read article
FAQs
Common support questions
Quick answers about response times, safe troubleshooting, integrations, and account access.
Quick Support Ticket
Open a ticket for priority support
A support ticket is the best way to get priority help. Tickets go straight to the Milano Software Service Desk, where our dedicated support team monitors them all day, assigns an owner, and tracks every request to resolution — so nothing waits unread in a shared inbox.
- Monitored by our dedicated support team
- A ticket number so nothing is lost or duplicated
- Updates by email until it is resolved
- Screenshots and booking references welcome
Before you start
- Your spa or location name and the approximate time the issue began.
- What you were doing, and what happened instead.
- The affected booking, report, payment, or integration.
Please never include passwords or payment-card details.
Create a support ticketOpens the Milano Software Service Desk in a new tab.
Contact support
Send us a support request
Share the affected location, approximate time, and what happened. Never include passwords, payment-card information, or sensitive guest details.