PMS integration troubleshooting

Record whether the issue affects guest lookup, room authorization, charge posting, reservation details, or a status update. Include the location, time, and reference number without sharing payment-card data.

Confirm the integration is enabled for the correct property and that the PMS, network connection, and mapped transaction codes are available.

• Retry the lookup or posting once and record the displayed message.
• Confirm whether one guest or all guests are affected.
• Check whether the same action succeeds at another workstation or location.

Provide the property name, approximate time, workflow, non-sensitive reference number, and the exact message shown. This helps the integration team trace the exchange quickly.