Support Centre
Bookings
Manage bookings and availability
Keep appointment availability accurate while managing changes, resources, deposits, and waitlists.
6 min read
01
Create and change appointments
Use the scheduler to find a provider, room, and time that satisfy the service rules. When moving an appointment, review any resource or package dependencies before confirming the change.
- Search for the guest or create a verified guest profile.
- Choose the service, provider, room, and available time.
- Confirm deposit requirements and send the booking confirmation.
02
Protect accurate availability
Record provider breaks, room closures, and schedule exceptions as soon as they are known. Accurate operational calendars prevent double-booking across front desk and online channels.
03
Use the waitlist effectively
Capture preferred dates, times, services, and providers. When an opening appears, contact suitable guests in priority order and close the waitlist entry after booking.
