Features

Feature Lite Small Business Enterprise Call Centre
Book your staff efficiently
Cycle through overlapped layers of appointments (3D booking)
Keep track of clients that have confirmed their appointments and which clients still need to be contacted
Keep special notes on each appointment
Enhanced for touch screen operation
Automated safe and secure offsite backups of all data
Display availability upon booking
Quickly schedule recurring breaks and blocked time
Secured with login
Smart Card authentication integration
Auto-logout through inactivity to prevent unauthorized access
Hazed screen through inactivity to protect privacy
Quickly email single client from client card
Customizable font for CRM marketing
Save pending transactions to cash out others in the meantime
Simple printout of schedule for whole business  
Simple printout for single service provider  
Online Booking with Facebook integration  
Create online profile for clients instantly and print temporary username and password  
Create and manage codes for retail and professional products as well as services  
Automatically create purchase order based on sales history or min/max  
Detailed financial reporting  
Sales Analytics  
Summarized analysis of business financials  
Client performance reporting  
Export of transactional based data that can be imported into an accounting software package  
Accounting files that can be imported into most current accounting software packages by GL account number  
Petty Cash usage tracked and reported on  
Easily control staff schedule  
Printable client card  
Special instructions to cater to each client's unique experience  
Individualized performance reporting and statistics on clients  
Add attachments to emails  
Insert images into emails  
Email Marketing using a custom template  
Setup standing appointments for regular clients  
Easy void/return    
Manage inventory that is damaged, consumed, or shipped back to suppliers    
Streamline inventory counting with an inventory scanner    
Manually track depletion of professional product    
Full tracking of reloadable gift cards sales and redemptions    
Reportable promotions and discounts (by tax/dollar/percentage)    
Seamless gratuity allocation and reporting    
Individual on account balance    
Customizable receipt layout personalized with client name, points balance, and next appointment date    
Streamlined payment processing    
Manually send personalized birthday emails      
Manually send personalized emails to recognize clients for referrals      
Manually send personalized email greetings to new clients      
Manually send personalized email to attempt to recover lost clients      
Manually send personalized reminder for future bookings      
Manually send personalized follow up emails after services      
Maximum of 2 Display Columns      
Unlimited Display Columns  
Book your resources efficiently  
Prioritized wait list to accommodate as many booking requests as possible  
Fast client info retrieval  
Lookup client sales history from other locations  
Send emails through your email provider  
Keep track of multiple tiers of resources    
Book standard packages    
Book custom packages    
Easy booking availability locator    
Quickly switch to customized book view    
Online Booking with customizable images and colour scheme (templates also available)    
Customizable email confirmation for appointments booked online    
Customize which service providers/services are available to be booked online (also if the service provider is only available to their clients)    
Create and manage Service Series codes    
Create and manage codes for services packages and resources    
Apply sale pricing to a group of products in one easy process    
Key staff performance evaluation and statistics    
Create your own custom report (65 selectable fields)    
Instantaneous data availability between store and HO    
Service details (time, price, cost) customizable per staff    
Commissions breakdown and compensation calculator for easy payroll    
Staff goals breakdown by year / month / day    
Security controlled Store access (400+ functions protected)    
Email clients by customizable criteria (60+ fields)    
Customized envelope printing for postal mail delivery    
Customized label printing for postal mail delivery    
Customized letters for each individual client for postal mail delivery    
Green Circle Integration    
Automatically send personalized birthday emails      
Automatically send personalized emails to recognize clients for referrals      
Automatically send personalized email greetings to new clients      
Automatically send personalized email to attempt to recover lost clients      
Automatically send personalized reminder for future bookings      
Automatically send personalized follow up emails after services      
Interactive Payment Reconciliation tracked for each till      
Pay for entire bridal party in one transaction      
Send mass emails to all your clients or a specific group      
Ability to accept foreign currencies      
Live updating stats (and historical figures) of sales vs goals by staff or consolidated (day, week, month)      
Live updating stats (and historical figures) of bookings by staff or consolidated (day, week, month)      
Live updating stats (and historical figures) of labor costs by staff or consolidated (day, week, month)      
Sales forecasting of service/retail dollar      
Booking forecasting of scheduled/blocked/available/booked/remaining hours      
Seamlessly integrates with a variety of payment processors to simplify transactions      
Hotel Room Charge integration to charge to specific occupants in a room      
Staff Time Clock to track hourly wages      
To Do List      
Second Layer security for enhanced protection      
Printable client agenda showing their scheduled services today      
Shared on account function between multiple clients using Family function      
Reward points system (service, retail, birthday, new client, referral, prebook)      
Advanced points system including , referrals, prebook and points boost on specific items      
Photo of each client and staff      
Customizable excel form to keep track of any additional information needed      
Photo chart link to track clients cosmetic progress      
Membership program and expiration warning      
Tax exemption for clients with government approved exempt statuses      
User defined fields (4 text, 2 date) for any additional information you wish to keep and report on      
Marketing campaigns to track effectiveness of advertising      
Automatically send personalized emails to recognize clients for points      
Have an e-receipt automatically sent to your client's inbox at the moment of cash out      
Track Series sales and redemptions and easily report on their status      
Apply birthday points automatically when a client's birthday rolls around      
Create purchase orders for multiple stores at once      
Inventory transfer to / from stores      
Security controlled Enterprise access (150+ functions protected)      
Add client profiles from other locations to harmonize data and avoid duplication    
Centralized booking      
Centralized appointment confirmations      
Centralized waiting list management      
Advanced booking search algorithm      

About

Milano develops software for Booking and Reservation systems as well as Retail stores (Point of Sale software).

© 2014 Milano Software

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